Airtel network outage in Kandivali hits customers; users vent anger on social media


Mumbai: A widespread outage of Airtel cellular and data network services for most of Wednesday in Kandivali affected thousands of subscribers in the service provider’s Thakur Village and Thakur Complex circle.

Voice and data services are affected in the Kandivali East area since this morning. Angry subscribers caused a furore on social media. Many Mumbaikars are working from home due to covid-19 pandemic, and no network has completely cut them off from their work, causing them major trouble. Many suffered a loss of business as communication was a big problem. Also students missed their online classes due to airtel network glitch.

Users complained that they have been facing network issues for a week.

A source informed
Mirror Online that Airtel services are disrupted as a local network provider with very strong presence in the Thakur Village and Thakur complex area is allegedly cutting their fibre optical cables. The disruption in service has been reported since Friday.

Some users took to Twitter to slam the company. “@Airtel_Presence

fiber broadband services at Thakur village Kandivali mumbai is Xtremely Unreliable.There has been frequent service outages and we keep on receiving SMS messages postponing the time of restoration.Pls don’t test our patience and force us to move out to “Zingalala”,” tweeted dsingh70.

“I request you to please help us to resolve this issue by publishing this nuisance which has been done by local goons as our jobs are at stake please help us..” wrote Kunal Nagare.

“@Airtel_Presence @sunilbmittal @HarmeenM Thakur Village is facing this time and again now. Within a week 3-4 outages lasting from 4-5 hrs to 24 hrs. Kids exams /studies most impacted,” tweeted Rahul.

Airtel tweeted, “Hi! Thanks for reaching out. Our service in this area is experiencing an unplanned outage. Our tech team is working to restore the services ASAP. We really appreciate your patience and support during this time.”

Durgesh Wagle said, “@Airtel_Presence @airtelindia @sunilbmittal there is Airtel Broadband outage in Thakur Village Kandivali since last 2 days,Lives of more than 3000 families are affected , including office /Business work & online schooling, why repairs are taking it so long @TRAI.”

“During these times when internet at home & phone is everything bcz its runs ur office,school for kids from home,at this stage & in these times 4th day long outage in Thakur Village,Kandivali, Mumbai by @Airtel_Presence @airtelindia is not acceptable @HarmeenM @sunilbmittal @TRAI,” added Durgesh.

“No phone and internet since morning. Thakur village Kandivali east. Airtel, could you kindly inform what is the issue ?

@airtelindia @DoT_India @MumbaiMirror @Wassup_Mumbai @sunilsdesai,” wrote Deo Shree Desai.

Mirror has reached out to Airtel for a statement. This story will be updated once the company responds with its version.





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